Welcome Card Alert & EKKO Guardian Members
As a valued Card Alert or EKKO Guardian member, we would like to provide you with some important information regarding your membership.
Your current membership has moved to Secure Sentinel. We appreciate how important your membership is, and although your membership terms and conditions will change slightly, we assure you that this transition will cause minimal disruption.
Effective the 18th of August 2010, we are pleased to inform you that you will have 24/7 access to the following range of loss assistance and retrieval services:
|
Features & Benefits | Individual Membership 1 person | Family Membership Up to 10 people^ |
|---|---|---|
| Financial card registration: We'll cancel lost or stolen registered financial cards including credit, debit and ATM cards and assist in arranging for replacements to be reissued. | Available | Available |
| Mobile phone registration: If your registered mobile phone is lost or stolen we'll place a temporary block on it to prevent unauthorised calls being made. | Available | Available |
| Key retrieval: Receive coded key tags so that lost keys can be returned if found. |
Available |
Available |
| Passport: We’ll assist with the cancellation and reissue of your lost Australian passport, and remind you when any passport you hold is due for renewal. | Available | Available |
| Emergency cash advance: In the event of loss or theft, if eligible, we'll quickly provide an emergency cash advance of up to AU$1,000* via Western Union. | Available | Available |
| Important documents and possession registration: Register all your important documents and possessions. This information is kept safe until it's needed such as for a police or insurance report. | Available | Available |
| Luggage retrieval: Luggage tags will alert anyone, anywhere in the world who finds your bags to call us immediately. |
Available |
Available |
| Fraud deterrent labels: Attention-grabbing labels can be placed on important items to help deter theft and assist in returning the item should it be found. | Available | Available |
| Online vault: Safely upload and store important documents including certificates and wills. | Available | Available |
| Change of Address: We can inform participating service providers. | Available | Available |
| Global Assistance: You can reach Secure Sentinel 24 hours a day, 365 days a year via our Australian-based customer support centre. Our specially trained staff are always ready to assist. | Available | Available |
To view your new terms and conditions, please click here.
Should you have any questions or concerns regarding your new terms and conditions, or membership benefits, please contact us.
Important note: Secure Sentinel membership is annual. For members on a 36 month membership, please be advised that your membership will continue as a 36 month membership until your renewal date, at this time an annual membership will be offered.
*Terms & conditions apply.
^Living at the same residential address.