Terms & Conditions

IMPORTANT

This document sets out the terms and conditions pursuant to which Secure Sentinel Pty Ltd ABN 53 054 235 157 agrees to provide the Services to you.
By enrolling to become and by remaining a Member, you agree to abide by these terms and conditions. If you do not agree to abide by these terms and conditions you must notify us immediately and we will cancel your Membership. If you cancel your Membership within 30 days of payment of your Membership Fee you will
receive a full refund. (Refer to Section 12 - Membership Cancellation.)
If you have any questions about these terms and conditions or no longer wish to use
our Services, please notify us immediately.

1. INTRODUCTION

Secure Sentinel offers multiple Services. Please see the attached Table of Benefits to see which Services apply to you.
Within each level of Services there are two types of membership – Individual or Family/Household. If we accept you for Membership we will issue you with a unique
Membership number that is the main form of Member identification.
The following terms and conditions govern the way we provide the Services to you.

2. DEFINITIONS

As you read the terms and conditions, these words will have the following meanings:
Additional Member means those persons notified by a Primary Member and Registered by us to receive Services as part of a Family/Household Membership. An Additional Member can be:

the Primary Member’s partner/spouse or de facto;
dependent child;
other permanent residents,

if they reside permanently at the same residential address as the Primary Member.
Card means a Registered Card or a Protected Card.
Card Issuer means the issuer of the relevant Card.
Family/Household Member means a Primary Member and all Additional Members registered to receive the Services in accordance with the Table of Benefits.
Individual Member means a Member, not being a Family/Household Member, who is registered to receive the Services in accordance with the Table of Benefits.
Loss Report means the record that we keep in your Membership File of a notification by you, your Family/Household Member (if you have Family/Household Membership) or a person who is acting for or on behalf of you or your Family/Household Member with our approval, that one or more protected items, luggage or keys have been lost or stolen.
Member means a person who is eligible to become and who has become a Member in accordance with clause 4 of these terms and conditions. Membership means the act of being a Member.
Membership Fee means the annual fee payable to us for Individual or Family/ Household Membership, as applicable.
Membership File means the file we maintain containing your personal details and other information you have notified us of in connection with your Membership and in accordance with these terms and conditions. Your Membership File includes product components listed in your Table of Benefits and your Loss Report(s).
Mobile Phone Service Provider means the Australian or New Zealand company or network recorded in your Membership File as the provider of the mobile phone connection and related services for a Protected Mobile Phone.
Primary Member means a Member, not being an Individual Member, in whose name a Family/Household Membership is issued.
Protected Card means any credit, debit, charge, petrol, store, membership or other similar card issued in Australia or New Zealand that has been registered in connection with your Membership which we can cancel on your behalf.
Protected Mobile Phone means a mobile phone, details of which are registered in connection with your Membership.
Protected Passport means an Australian passport that has been registered inconnection with your Membership which we can report lost or stolen on your behalf.
Registered Passport means a New Zealand passport that has been registered in connection with your Membership which we cannot report lost or stolen on your behalf.
Registered means recorded in your Membership File or notified to us to be recorded in your Membership File, in accordance with these terms and conditions.
Registered Card means any credit, debit, charge, petrol, store, membership or other similar card issued other than Australia or New Zealand that has been registered in connection with your Membership but which we cannot cancel on your behalf.
Registered Documents means the details of any documents registered in connection with your Membership.
Registered Valuables means the details of any valuables registered in connection with your Membership.
Restricted Membership means a Service provided to Members in relation to Clause 13. The following Services apply. However, restrictions may apply from service providers that are imposed on Secure Sentinel: Card Cancellation and Replacement; Change of Address; Emergency Cash; Luggage Retrieval; Mobile Phone Protection Service; Registration of important documents and valuables and Passport registration and reminder, for which you are currently eligible under your Membership, subject to other restrictions imposed by us.
Services means the services outlined in the Table of Benefits and section 5, but which are specific to different Member types.
Table of Benefits means the table that sets out the Services and Member types and any limitations applicable to them.
Welcome Kit means the introductory letter we send you following your application to become a Member enclosing, amongst other things, these terms and conditions and other items specific to your membership.
The words ‘you’ or ‘your’ refer to a Member and, if the context permits, a Family/ Household Member.
The words ‘we’ ‘us’ or ‘our’ refer to Secure Sentinel Pty Ltd.

3. ELIGIBILITY FOR MEMBERSHIP

Eligibility for Membership
To be eligible for a new membership you must reside permanently in Australia or New Zealand (as the case may be) and must have a postal and residential address in Australia or New Zealand (as the case may be).
In order for you to become a Member, we must have received your Membership Fee and have accepted your application for membership.

4. TYPES OF MEMBERSHIP

4.1 Types of Membership
Following is information about the two types of Membership we offer – Individual or Family/Household.

4.1.1 Individual Membership
If you have Individual Membership with us, you will be entitled to receive the Services listed in the Table of Benefits, under the column headed ‘Individual’. All Registered and Protected items must belong to you and, in the case of a Protected Card or Protected Mobile Phone, be registered with the relevant Card Issuer or Mobile Phone Service Provider in your name or the name of the company for whom you work.

4.1.2 Family/Household Membership
If you have Family/Household Membership with us, you and your Family/Household Members will be entitled to receive the Services listed in the Table of Benefits, under the column headed ‘Family/Household’, subject to your Family/Household Members being bound by these terms and conditions. Each of your Family/Household Members will cease to be entitled to receive the Services when you cease being a Member. Before we cancel the Membership, any Additional Members will be given the option of becoming a Primary Member.
All Registered items must belong to you or one of your Family/Household Members and, in the case of a Card or Registered Mobile Phone, be registered with the relevant Card Issuer or Mobile Phone Service Provider in your name, the name of the company for whom you work or in the name of one of your Family/Household Members.
One membership number will apply to all additional persons registered in a Family/ Household Membership. Each Membership will receive one Welcome Kit only, regardless of whether the Membership is Individual or Family/Household.

4.2 Additional Cover
You may upgrade your Membership from Individual to Family/Household Membership for an additional fee.
You may upgrade your product for an additional fee.
You may downgrade your Membership; however no pro rata refund will apply during that membership period.

(a) Additional Cards
If you are entitled, you may purchase the right to register additional cards as outlined in the Table of Benefits.

(b) Additional Mobile Phone Cover
If you are entitled, you may purchase the right to register additional mobile phones as outlined in the Table of Benefits.

(c) Additional Key Tags
If you are entitled, you may purchase additional key tags, for an additional cost, as outlined in the Table of Benefits.

(d) Additional Luggage Tags
If you are entitled, you may purchase additional luggage tags, for an additional cost, as outlined in the Table of Benefits.

5. MEMBERSHIP SERVICES

This section of your terms and conditions is to be read in conjunction with the Table of Benefits. It provides further detail, including any limitations, about the Services we offer, and applies to both Individual and Family/Household Memberships equally, except where notified otherwise in either the table or in this section 5.

5.1.1 Card Cancellation and Replacement Service (SecureCard)
When you become a Member, we will ask you to supply us with the details of cards to be registered, and in the case of Family/Household Membership, cards issued in the name of Family/Household Members, up to the applicable limit as outlined in the Table of Benefits.

(a) We may not be able to register all cards
Not all cards may be eligible for registration, depending upon the arrangements we have with particular Card Issuers. We will advise you if a card is not eligible for registration at or about the time that you ask us to register the card.

(b) We are only obliged to register cards issued in Australia or New Zealand
Only cards issued in Australia or New Zealand are eligible to be registered. At our discretion, we may agree to register details of cards issued in other jurisdictions. If we agree to register the details of a card issued outside Australia or New Zealand, our only responsibility will be to use our reasonable endeavours to arrange for the cancellation of the card after we have been notified that it has been lost or stolen.
If we register a card which we believe to be issued in Australia or New Zealand, and it subsequently turns out not to be issued in Australia or New Zealand, then our only responsibility, from the time the card was registered, will be to use our reasonable endeavours to arrange for the cancellation of the card after we have been notified that it has been lost or stolen.
We will not be responsible for debts incurred in connection with a card issued outside Australia or New Zealand or for any other losses suffered in connection with such card, except and only to the extent that such losses were caused by our being in default of these terms and conditions or by our negligence.
We will not arrange for the replacement of lost or stolen cards issued outside Australia or New Zealand. Certain card issuers may require card owners to notify them of the loss of a card directly. We will notify you when this is the case.

(c) Deterrent labels to attach to Registered Cards
We have provided labels in your Welcome Kit that should be affixed to each Card, so that anyone who comes in contact with a lost or stolen Card bearing the label can contact us using the details printed on the label. Should your Card be returned to us, we will use our best efforts to return the Card to you or if relevant, your Family/ Household Member.

(d) Notifying us of the loss or theft of a Card
You must notify us by phone that a Card has been lost or stolen as soon as practicable after becoming aware of the loss or theft. We will not accept notification of a lost or stolen Card by facsimile, e-mail or any other method of communication.

(e) Cancellation of Cards and Replacement Cards
After we have been notified that a Card has been lost or stolen, we will report the loss or theft to the relevant Card Issuer and will request the Card Issuer to cancel the Card and to issue a replacement Card (where the issuer’s processes permit this). Some Card Issuers may not agree to cancel or reissue a Card unless they have been asked to do so by you. In respect of such Cards, we will notify you (at the time the report is being processed) of all Cards for which you have previously provided details to us
and advise you to contact the relevant Card Issuer to arrange for the cancellation of that Card.
Where Card Issuers of Protected Cards will not issue you a replacement card at our request, we will advise you to contact the relevant Card Issuer to arrange for a replacement Card to be issued.
We will send you written confirmation of cards that have been cancelled by us.
In special circumstances and at our discretion, we may agree to attempt to arrange for the cancellation and replacement of cards that are not pre-registered. At the time that you notify us that an unregistered card has been lost or stolen, we may ask you to provide us with as much information as possible about the card and the circumstances surrounding the loss or theft. However, we do not accept any responsibility or liability whatsoever in respect of unregistered cards, except and only to the extent that such losses were caused by our being in default of these terms and conditions or by our negligence.

(f ) Liability for unauthorised or fraudulent use of your card
From the time Secure Sentinel is notified by phone that a Card has been lost or stolen, until we notify the Card Issuer, we will be responsible for fraudulent or unauthorised charges made using the Card. If:
(i) fraudulent or unauthorised charges are made using a Card in the time between when a Loss Report is completed and the time that we notify the relevant Card Issuer that the Card has been lost or stolen; and
(ii) the Card Issuer has not credited the Card with the full amount of those fraudulent or unauthorised charges, following the completion of any investigation into the loss or theft by the Card Issuer,
then subject to your approval, we will make arrangements with the relevant Card Issuer for the Card to be credited with the amount of such fraudulent or unauthorised charges.
Except as expressly set out in these terms and conditions, we will not be liable for any consequential or other loss or damage that may arise directly or indirectly in connection with a Card, or in particular but without limitation, loss that may be suffered as a result of a lost or disclosed personal identification number (PIN).

5.1.2 Mobile Phone Protection Service (SecurePhone)

(a) Limits on the mobile phones we will register
We will only register details of a mobile phone(s), in accordance with the Table of Benefits; that is, if the relevant Mobile Phone Service Provider provides the service for the mobile phone from within Australia or New Zealand (as the case may be).

(b) What information you need to provide us
So that a mobile phone may be registered you will need to provide us with details of the mobile phone make or type, the mobile phone number, the handset serial number (IMEI number) and the relevant Mobile Phone Service Provider.

(c) Deterrent labels to attach to Protected Mobile Phones
We have provided labels in your Welcome Kit that should be affixed to each Protected Mobile Phone, so that anyone who comes in contact with a lost or stolen Protected Mobile Phone bearing the label can contact us using the details printed on
the label. Should your Protected Mobile Phone be returned to us, we will use our best efforts to return the phone to you.

(d) Notifying us of a lost or stolen mobile phone
In the event that a Protected Mobile Phone is lost or stolen, you must contact us by phone immediately so that we may complete a Loss Report in relation to the incident. We must be contacted even if only a registered SIM card is lost or stolen.
Once a Loss Report has been completed, we will contact the relevant Mobile Phone Service Provider to place a block on the Protected Mobile Phone. To enable us to perform this Service, you may need to provide us with passwords or PIN numbers
used in connection with the phone. Some Mobile Phone Service Providers may not accept instructions from us and will require notification of the loss or theft of a Protected Mobile Phone directly from you. In such cases, we will advise you to contact
the relevant Mobile Phone Service Provider.
The relevant Mobile Phone Service Provider will usually have detailed terms and conditions which apply in relation to blocking a Protected Mobile Phone. These terms and conditions will still apply to you. If you are uncertain about these terms and
conditions you should contact your Mobile Phone Service Provider.
We will not arrange for a mobile phone service in connection with a particular Protected Mobile Phone to be cancelled. We will only request the relevant Mobile Phone Service Provider to place a block on the Protected Mobile Phone in the circumstances outlined above.

(e) Retrieval of a mobile phone that has been found
If we are contacted by a person who has found a lost or stolen Protected Mobile Phone, we will use our reasonable efforts to have the phone returned to you; however, this will be at your own cost. Subject to giving you prior notice, we will charge any such costs to the same card that we used to debit the amount of your last Membership Fee, unless you nominate an alternative account to which we should charge those costs.

(f ) Liability for unauthorised or fraudulent use of your phone
If:

fraudulent or unauthorised charges are debited to your Protected Mobile Phone account in the time between when you contact Secure Sentinel and we instruct your Mobile Phone Service Provider to place a temporary bar on the phone;
your Mobile Phone Service Provider has not credited your account with the full amount of those fraudulent or unauthorised charges, following the completion of any investigation into the loss or theft by your Mobile Phone Service Provider,

then, subject to your approval, we will make arrangements with the relevant Mobile Phone Service Provider for the account to be credited with the amount of such fraudulent or unauthorised charges.
Except as expressly set out in these terms and conditions, we will not be liable for:

consequential or other loss or damage that may arise directly or indirectly in connection with a Protected Mobile Phone;
rental or lease payments (including penalty payments) in connection with a Protected Mobile Phone;
fees or charges (including without limitation plan charges or resumption fees) or penalty payments payable or arising in respect of the provision, suspension, cancellation, resumption or reconnection of a Protected Mobile Phone service; or
the replacement of a Protected Mobile Phone.

We are not liable for unregistered mobile phones.

5.1.3 Change of Address Service
If we are notified of a change of address we will update the relevant Membership File; however, we will not provide the change of address Service unless we are expressly asked to do so. When requested, we will notify relevant service providers who participate in this Service of a change of address. We will inform you of the service providers who participate in this Service when you notify us of a change of address and request us to provide this Service. Card Issuers and Mobile Phone Service Providers usually participate in this Service, however sometimes particular institutions require notification of a change of address directly by you. In such cases, we will advise you to contact the relevant service provider directly.
We will send a letter to you confirming which organisations we have notified of a change of address. We will not be responsible for any loss you may suffer as a result of any service provider failing to act on a change of address notification provided to them by us.

5.1.4 Emergency Cash Advance
To be eligible for an emergency cash advance, you (or if relevant your Family/ Household Member) must:

be more than 100km from your registered place of residence;
have had all your Protected Cards and any cash on hand lost or stolen;
be unable in our opinion to reasonably access additional funds;
have reported the loss to the local police; and
have requested a Loss Report notification with Secure Sentinel.

We will determine your entitlement to receive a cash advance at or about the time that you request us to advance emergency cash to you.
The amount of the emergency cash advance that you will be entitled to receive depends upon the type of Membership you have as outlined in your Table of Benefits.
Before we will agree to provide an emergency cash advance to you, we must be satisfied that you will be able to repay the amount advanced within 30 days of receipt.
In most cases, we will be able to provide approved emergency cash advances within 48 hours of approval. This period may be longer depending upon such things as time zone differences and geographical location.

5.1.5 Key Retrieval Service (SecureKeys)
We will provide you with key tags in connection with your Membership, with a unique Membership number. You should attach them to your keys. Our contact details are printed on each key tag. In the event that keys are lost or stolen, you must notify us as soon as reasonably practicable.
If lost or stolen keys are delivered to us, we will contact you to arrange for the keys to be returned to you. If we cannot contact you due to outdated or incorrect Membership File information and your keys remain unclaimed in our possession for a period of six months, we will dispose of them.

5.1.6 Luggage Retrieval Service (SecureLuggage)
We will provide you with luggage tags in connection with your Membership.
You should attach the tags to your luggage or other bags whilst travelling and if luggage bearing the tag is lost or stolen, you must contact us as soon as reasonably practicable.
Our contact details are printed on all luggage tags. This will assist those who come in contact with your lost or stolen luggage to contact us to arrange for the luggage to be returned to you, at your expense. If we are notified by another party that your luggage has been found, we will contact you to arrange for the luggage to be returned to you, however this will be at your own cost. You may also record a contact number for yourself on these tags.

5.1.7 Registration of important documents and valuables
(SecureValuables) (SecureDocuments)
You are entitled to provide us with details of documents or valuables for registration or record-keeping in connection with your Membership. These may include details of such documents as a non Australian or New Zealand passport, driver’s licence, Medicare card (Australia) or Community Services Card (New Zealand), will or share certificates. You may also provide us with details of valuables for registration.
In the event that Registered Documents or Registered Valuables are lost or stolen, you may contact us to obtain details of those documents or valuables that are kept on your Membership File for such things as insurance or police investigation purposes.
We have provided labels in your Welcome Kit that should be affixed to Registered Valuables. Should lost or stolen Registered Valuables be returned to us or we are notified that Registered Valuables have been found by another party, we will use our best efforts to return them to you, however, this will be at your own cost.

5.1.8 Passport service
If you have a Registered or Protected Passport, we will notify you eight months prior to your passport expiring, providing you have given us its expiry date.
If you have a Protected Passport, we will notify the appropriate government department if you report it as lost or stolen to us.
If you have a Registered Passport, we will advise you of the nearest embassy at which you can report your passport lost or stolen.

Twenty-Four-Hour Worldwide Service
We operate all year round, 24 hours a day, 7 days a week and can be contacted by telephone from almost anywhere in the world.
We may be contacted reverse charge or toll free (although calls from mobile phones are charged at the applicable rates). Additional overseas numbers are available on request.

6. LOSS REPORTS

When you contact us to report that one or more Registered Cards or mobile phones or your luggage or keys (if applicable to your Service Level) have been lost or stolen, we will ask you to verify your identity and your Membership details by asking you to provide answers to our security questions. At our discretion and in special circumstances, we may allow a third party to notify us of the loss or theft of a Card or mobile phone, if you are unable to notify us. We will keep a record of the information provided to us by such third parties in your Membership File.
At the time of reporting the loss or theft of a Registered item, we will give you a Loss Report number for future reference. You should quote this number to us each time you contact us in relation to the particular incidence of loss or theft.

7. LIMITATIONS OF LIABILITY

Notwithstanding anything else that we have stated in these terms and conditions, and to the extent permitted by law, we will not be responsible for any loss or damage arising:

in connection with the loss or theft of any Registered item save as and to the extent expressly set out in these terms and conditions. In particular but without limitation, we will not be liable for any loss or damage that you or a Family/Household Member suffer or incur as a result of any label or tag provided by us in connection with your Membership falling off or being removed from any Registered item. We expressly exclude any warranty that we have any control over lost or stolen Registered items. Our only warranty to you is that our coded key tags, phone stickers and luggage tags are intended to enable lost or stolen keys, Registered Mobile Phones and luggage to be identified quickly if such items are found bearing these stickers or tags;
as a result of your failing to comply with these terms and conditions or those of the relevant Card Issuer or Mobile Phone Service Provider;
in connection with a change in the services, or in the terms and conditions of the services, provided by a third party that affects our ability to provide the Services to you;
in connection with items that are not Registered with us;
in connection with our inability to provide a Service because any information that is Registered with us is not correct, up to date or complete, unless the incorrect or missing information is the result of our negligence; and
because security details have been disclosed to others for any reason other than loss-reporting purposes.

Neither of us shall be liable to each other for a failure or delay in meeting any obligation under these terms and conditions due to strikes and/or lock-outs, acts of God, war, fire, flood, embargo, acts of government or any other cause beyond the control of whoever of us had the duty to perform. In any such event, the time for performance of obligations under this Agreement shall be extended by the same period or periods for which performance is delayed. Whoever of us is affected shall use their best endeavours to avoid or remove such causes of non-performance.

8. PRIVACY AND SECURITY

We store all personal information so that only our authorised personnel are able to have access to information about Members.
It is a condition of Membership that you consent and authorise us to:

provide the information on your application form, and other information that you provide to us, to any third party for the purpose of providing the Services and doing all things as are reasonably necessary, incidental or beneficial in connection with the provision of the Services by us to you;
provide your information to our business partners and service providers so that we can avoid contacting you unnecessarily about our Services and conduct market research related to our Services. We will never sell or otherwise transfer your information to a third party for reasons that are not related to us providing Services to you;
disclose your registered information to your Family/Household Members and disclose Family/Household Members’ registered information to you (if applicable), if such disclosure is incidental or ancillary to the provision of the Services by us;
collect information about you and Family/Household Members from other third parties, including without limitation Card Issuers, Mobile Phone Service Providers, mailing agents and auditors as well as other professionals and service providers in connection with the Services; and
use your personal information to provide you with information about new membership benefits or services that we may provide.

If your personal information is not provided to us then we may not be able to provide our Services to you.
Information about you may be transferred to or from Australia for the above purposes. In some circumstances we may also be required by law to disclose information to a third party. We will use our reasonable endeavours to notify you if these circumstances arise; however, we will not be liable in any way for any failure to do so.
If you request us to do so and to the extent permitted or required by law, we will provide you with access to and allow you to correct the personal information about you that we hold. We may ask you to pay our costs in connection with retrieving this information at your request.

9. UPDATING YOUR MEMBERSHIP FILE

When you become a Member we will send you a letter confirming the information that is registered in your Membership File. You must check this information carefully and notify us immediately if it contains any errors or omissions.
We will contact you annually to ask you to confirm whether the information that we have recorded in your Membership File is accurate or up to date. Notwithstanding this reminder service, it is your responsibility to advise of changes to the information recorded in your Membership File that affect our ability to provide the Services to you, within 14 days of becoming aware that the information is inaccurate or outdated.
You will need to quote your Membership number to us when notifying us of such changes. We may also ask you to provide answers to a series of security questions in order to verify your identity. Examples of types of things you should notify us of are:

if at any time you receive new or replacement Card(s); and
if there are any changes to the details of your Registered mobile phone, such as if you have changed your Mobile Phone Service Provider, have a replacement SIM Card issued to you or you have a new telephone number.

10. MEMBERSHIP FEES AND RENEWAL

Unless you notify us otherwise, your Membership will be renewed automatically each year, and the Membership Fee applicable for that year will be payable by you.
We will advise you of the amount of the Membership Fee payable by you at the time of your application for Membership and prior to renewal each year.
Unless you advise us otherwise, we will automatically charge your nominated credit card for ongoing renewal Membership Fees or directly debit your nominated bank account, if we have an agreement with your bank that allows us to do so. Other payment options may be made available.
We will send you a Membership renewal notice at least 21 days before you are charged with the amount of any applicable renewal Membership Fee. This will give you the opportunity to advise us of another card that we should charge, or an alternative payment method agreed to by us, in respect of such fees, and will also allow you to notify us if you do not wish to renew your Membership.
You must advise us immediately if the card or bank account details provided to us for the purposes of charging your Membership Fees are no longer current.
If your Membership Fees are paid by a third party and that party does not renew your Membership, we will contact you directly to give you the option of renewing your Membership. If you elect not to renew, your Membership will cease.
Membership Fees are subject to change. Your renewal notice will display the annual Membership Fee payable in respect of Membership for a particular year.

11. LAPSED MEMBERSHIP

If we do not receive Membership Fees by the due date, your Membership will lapse.
You will no longer be entitled to the Services after your Membership has lapsed.

12. MEMBERSHIP CANCELLATION

You may cancel your Membership at any time by advising us by phone or in writing.
If you cancel your Membership within 30 days of your Membership Fee or renewal Membership Fee being charged to your account, we will refund the entire amount of that Membership Fee to you. You will not be entitled to any refund following this 30-day period.
Only the Primary Member may cancel a Family/Household Membership and any cancellation by the Primary Member is effective in respect of all Additional Members.
If in our reasonable opinion you are misusing your Membership, we will be entitled to cancel your Membership immediately by giving you written notice. You will be entitled to a pro rata refund of the amount of your Membership Fee for the unexpired portion of the year to which the Membership Fee relates.

13. MOVING OVERSEAS

If you leave Australia or New Zealand (as the case may be) permanently you will cease to be a Member. If you leave Australia and take up residency in New Zealand (and vice versa) on a permanent basis, you may transfer your Membership. (Contact us to
advise of this situation; we will transfer all your Membership details and send new applicable supplies. You will then be charged the Membership fee applicable to that country.)
If you take up temporary or non-permanent residency in any other country you may be eligible to receive Restricted Membership. This is only available for existing Members. Please call us to discuss if you would like to know more.

14. VARYING THESE TERMS AND CONDITIONS

We have the right to vary these terms and conditions at any time by giving you 30 days prior notice of our intention to do so. (‘Notice of Variation’).
If you do not agree to be bound by the varied terms and conditions you may cancel your Membership by advising us within 30 days of our Notice of Variation. If you cancel your Membership within this 30-day period, you will be entitled to a pro rata refund of that part of your Membership Fee that relates to the unexpired portion of the relevant Membership year.
If you do not ask us to cancel your Membership within 30 days of a Notice of a Variation from us, you agree to be bound by the terms and conditions as varied.
Notwithstanding anything contained in this clause 14, we do not need to notify you of variations to the terms and conditions to provide for new types of Membership or additional Services.

15. GENERAL PROVISIONS

The following general provisions apply:
This agreement and its schedules constitutes the entire agreement between us as to its subject matter and supersedes all prior understandings or agreements between us and any prior condition, warranty, indemnity or representation imposed, given or made by either of us in connection with that subject matter.
The failure of either party at any time to insist on performance of any provision of these terms and conditions or to fail to exercise a right under these terms and conditions is not a waiver of that party’s right at any later time to insist on performance of that or any other provision of these terms and conditions or to exercise that or any other right under these terms and conditions.
No term in these terms and conditions shall be regarded as having been waived by a party and no breach shall be taken to have been excused by the consent of a party unless the waiver or consent was signed by the party claiming to have waived or consented.
If any provision in these terms and conditions is determined to be invalid or unenforceable it will be severed, however, the other provisions shall remain in full force and effect.
The limitations and exclusions stated in these terms and conditions are only intended to operate to the extent permitted by law. Save as expressly set out in these terms and conditions, we will not be liable to you for any special, indirect or consequential loss or damage resulting from, or caused or contributed to by, any of our acts or omissions.

16. GOVERNING LAW

These terms and conditions are governed by the laws of New South Wales, Australia.

17. ENQUIRIES AND COMPLAINTS

If you have any queries about your Membership, including questions about the personal information that we hold in respect of your Membership, or if you would like to make a complaint in relation to your Membership, you should either phone us or send your enquiry or complaint in writing to us at the following address:

The Manager
Secure Sentinel
Locked Bag 4845
CHATSWOOD NSW 2057

We will investigate all reasonable complaints. We will use our reasonable endeavours to respond to such initial complaints by phone or mail within 5 working days.
If you are not satisfied with our final decision on a privacy-related problem you can direct your complaint (if in Australia) to the Federal Privacy Commissioner, either by phone on 1800 620 241 or by mail to GPO Box 5218, Sydney NSW 1042, and (if in New
Zealand) to The Privacy Commissioner, either by phone on 0800 803 909 or by mail to:
PO Box 466, Auckland.

Australia – Contact Details

Secure Sentinel Pty Limited ABN 53 054 235 157

Telephone:	1800 022 043 (24 hours a day, 7 days a week)
Facsimile:	1800 025 333
Mailing Address:	Locked Bag 4845, Chatswood NSW 2057
Website:	www.securesentinel.com.au

New Zealand – Contact Details

Secure Sentinel (NZ) Limited

Telephone:	0800 449 777 (24 hours a day, 7 days a week)
Facsimile:	0800 445 303
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Website:	www.securesentinel.co.nz