Protect yourself from Migration Fraud


ScamWatch and the Department of Immigration and Citizenship are warning people who have migrated to Australia, or are on temporary visas to be cautious of immigration-related scams.  These scams come in all sorts of guises, and often play on the victim's fear of being deported.

One scam involves visa holders receiving calls from someone pretending to be from an Australian government agency or department, and claiming that there is a problem with your 'Citizenship and Immigration Services Alien' (CISA) number or card.  The scammer will demand you pay an upfront fee - usually around $900 to avoid the risk of deportation.


The Department of Immigration and Citizenship warns that the 'CISA' number is a sham and does not exist. You should not be fooled if the scammer has your personal information handy such as birth date and nationality; this sort of information can be found from a variety of online sources such as social networking forums.


The Australian Government will never call you to demand a payment in relation to your visa to avoid being deported - if you receive such a call, just hang up. 


Protect yourself

  • If you receive a phone call from someone claiming to be from government and asking for money upfront to avoid deportation, just hang up. If you have any concerns about your visa, contact the Department of Immigration and Citizenship directly using their official contact details, which are available at:

  • Be on guard - just because someone seems to have a lot of information about you, it doesn't mean that they're the real deal. Scammers go to all sorts of lengths to get to know you, including collecting personal information online.

  • Never provide your personal details to a stranger-scammers will use your details to commit identity fraud.

  • Never send money to a stranger via money order, wire transfer or international funds transfer - it's rare to recover money sent this way.


For more information please contact

The Department of Immigration and Citizenship provides further detailed information on how to Protect Yourself from Migration Fraud.

Stay one step ahead of Fraudsters, report a scam to the ACCC via the report a scam page on SCAMwatch or by calling 1300 795 995.