Q&A - Beat identity thieves to the punch
Find answers to questions relating to Secure Sentinel's new services for members.
1. How can I prevent falling victim to identity theft?
There are a few simple steps you can take to help protect yourself from identity fraud:
Always lock your mail box and shred personal information such as bank account statements.
Change your passwords and PIN numbers regularly.
Store personal information in a secure database, so it can be easily accessed, anywhere in the world.
Subscribe to Secure Sentinel, a loss assistance, retrieval and identity theft detection service. It will help protect your financial cards, mobile phones, personal documents and valuables, allowing you to react quickly should the worst happen.
The SecureIdentity service also provides you with a copy of your credit file and an alert service. This will notify you of specific changes to your credit file which allows you to verify that the information is accurate and may help alert you to suspicious activity.
Secure Sentinel members also have an added level of protection should the unthinkable happen and they become a victim of identity theft.
There's also IdentityGuard, a new Secure Sentinel service that includes cover for: reporting a stolen identity event; correcting or contesting identity errors; and reapplying for credit rejected solely because of incorrect information.
2. How do I register for your Online Service to update my details on the new website?
It's easy. Just visit securesentinel.com.au click the Apply Online >> button and enter your membership number. Alternatively, call the Customer Service Centre on 1800 022 043.
3. Where can I find my membership number?
Your membership number is featured in the top right hand corner of this email. Alternatively, call the Customer Service Centre on 1800 022 043.
4. I'm not registered for Online Service. How can I use the website?
To update your details via the website, you must be registered for online service. To register, visit securesentinel.com.au click the Apply Online >> button, and enter your membership number. Alternatively, call the Customer Service Centre on 1800 022 043.
5. Help, I've forgotten my password!
Visit securesentinel.com.au, click the Login >> button, followed by Forgotten password? Then enter your membership number. Alternatively, call the Customer Service Centre on 1800 022 043.