Secure Sentinel will be unavailable due to scheduled maintenance from 2pm, 23 July 2020 until 2am, 24 July 2020 (AEST). Thank you for your understanding. You can still contact us on 1800 022 043 for a loss report.


SecureIdentity features and benefits

IMPORTANT NOTE: Membership automatically renews each year unless you cancel at least 14 days before your renewal date.

Individual Membership

1 person

Family Membership 

Up to 10 people^

Credit file: Receive a copy of your credit file to help you to determine that your credit history is accurate and up-to-date#.
Credit alerts: Ongoing email alerts will help you to keep track of changes to your credit file.

Financial card registration: We'll cancel lost or stolen registered financial cards including credit, debit and ATM cards and assist in arranging for replacements to be reissued.

Identity Watch: pro-actively monitors black market websites, blogs and chat rooms where identity information is illegal traded and alerts you if your personal information has been compromised.

Fraud Protect: We will register the details of your lost/stolen passport with Fraud Protect once they are reported lost or stolen to us.

IdentityGuard: Assists you in restoring your identity, with up to $15,000 cover per annum*.

Key retrieval: Receive coded key tags so that lost keys can be returned if found.

Passport: We’ll assist with the cancellation and reissue of your lost Australian passport, and remind you when any passport you hold is due for renewal.

Emergency cash advance: In the event of loss or theft, if eligible, we'll quickly provide an emergency cash advance of up to AU$1,000* via Western Union.

Important documents and possession registration: Register all your important documents and possessions. This information is kept safe until it's needed such as for a police or insurance report.

Luggage retrieval: Luggage tags will alert anyone, anywhere in the world who finds your bags to call us immediately.

Fraud deterrent labels: Attention-grabbing labels can be placed on important items to help deter theft and assist in returning the item should it be found.

Online vault: Safely upload and store important documents including certificates and wills.

Global assistance: You can reach Secure Sentinel 24 hours a day, 365 days a year via our Australian-based customer support centre. Our specially trained staff are always ready to assist.

^ Up to 10 people living at the same address
# 1 credit file for individual membership and 2 credit files for family membership
1 credit alert for individual membership and 2 credit alerts for family membership
Terms and conditions apply